Responsible Gaming

Responsible Gambling at HiJingo

At HiJingo, we take responsible gaming very seriously. We believe that our customers should be able to enjoy their time with us without worrying about the impact it may have on them or those around them.

Safe and Balanced Gaming Habits

We encourage all of our players to maintain a safe and balanced approach to gaming. This includes setting realistic goals, managing your bankroll effectively, and taking regular breaks from play.

Understand the Odds

Gaming is about having fun, but it's also essential to understand the odds. We provide transparent information on our games' rules and payouts so that you can make informed decisions when placing bets or wagers.

Gaming as Entertainment

Remember, gaming should be enjoyed in moderation. Don't view it as a way to earn extra income or solve financial problems.

Set Realistic Goals

Have a clear idea of what you want from your gaming experience. Set achievable goals and stick to them.

Budget Management

Proper bankroll management is crucial for responsible gaming.

• Deposit Limits: We support configurable deposit limits, which will help prevent excessive spending.
• Budgeting Tools: Make use of our budgeting tools that provide a clear overview of your finances at any given time.
• Session Capping: You can set session caps to ensure you don’t play for extended periods without taking breaks.

Time Reminders and Reality Checks

To prevent excessive gaming, we've implemented features that remind users to stay within their budget:

Time Out: Take a temporary break from our services. This will help you avoid any potential issues related to over-gaming.

• Deposit History: Keep an eye on your recent deposit activity through the 'Deposits' section of your account.
• Reality Checks: Set custom reminders that inform you of how long it’s been since your last break, helping prevent extended gaming sessions.

Cooling Off Periods and Self-Exclusion Tools

If needed, there are more drastic measures to take control of your gaming habits:

Cooling-off period: Request a cooling-off period. We will temporarily lock out your access for 24 hours.

• Self-exclusion tools: If you feel the need for further protection from online gambling, our self-exclusion tools can be set up directly through 'Responsible Gaming' on your account dashboard.

Protection of Vulnerable Players

We recognize that vulnerable players may require special consideration. To ensure they're protected we maintain strict compliance with UKGC guidelines to identify and prevent underage betting.

Age verification: This is always taken at point of registration and verified through the following methods:

• Identity checks
• Date-of-birth confirmation
• Telephone or email validation

Warning Signs of Problematic Gambling

If you have concerns about your gambling habits, there are warning signs to look out for:

Warning Signs: Be aware that excessive gaming can impact personal and professional life significantly.

• **Losing interest in hobbies and social activities due to spending all available funds on gaming
  • Feeling guilty or anxious after placing bets
  • Using money allocated for other purposes, such as groceries, rent, or bills
  • Trying to win back losses by betting more

Support Resources

If you're struggling with your gaming habits or know someone who is:

Reach out: Contact us through the 'Contact Us' page. Our team will be able to advise on our policy of supporting problem gambling.

• Additional advice and support resources: Look into organizations such as GamCare, BeGambleAware.
  • Call them (available Monday – Thursday: 12 pm – 7 pm; Friday to Sunday: 1 pm – 4 pm)
  • Contact them via web chat (Monday -Thursday from 12pm-6pm & Friday-Sunday 2pm-5pm)

We believe that by working together, we can ensure a safe and enjoyable gaming experience for all.